Recent Posts

Get to Know Me ~ Kylie

12/10/2021 (Permalink)

Kylie by the SERVPRO Christmas Tree Kylie standing next to our SERVPRO Christmas Tree! If it happens to catch on fire, well... at least we're in the right place!

Hello, dear reader(s), thanks for stopping by.

I’m Kylie! Please allow me to introduce myself as the new Account Manager at SERVPRO. I'm here to tell you a little about me.
I'm passionate about educating and helping others. I live by the phrase “be the change you wish to see in the world” and I like encouraging others to do the same.

Spending time with my family, friends, and pets brings me the most happiness. I've always loved animals and I enjoy spending time volunteering at my local animal shelter (even though I'm allergic to cats and dogs, including my 3). I care for our planet Earth,and one of my life goals is to live off the land I own through my own farming practices. I'd love to use those skills for the greater good. I give back to my community through charitable donations and volunteering - I donate money/clothes/food, and I volunteer my time/efforts/skills. Reading, writing, singing, rock climbing, collecting crystals, and exploring the outdoors are among my many hobbies. The list could go on...

Now, back to business. I’m truly looking forward to my future with SERVPRO. We are both a national and local brand that is dedicated to serving its community and surrounding territories. The staff here have been warm and welcoming towards me, and I can already see how much the clients are valued. That, coupled with being the go-to cleaning and restoration company for countless insurance agencies and contractors, assures me that I am in the right place.

I hope you will keep me in mind if you have any questions or concerns. We are here to help any way we can because OUR job is to make YOUR job easier. I’m excited to build a relationship with you, so please feel free to reach out to me directly at the number and email listed down below.

Thank you for reading my first blog post; stay tuned for more!


Kylie Serpa, Account Manager

Mobile: 508-728-1511


Keeping a level head after the fire damage has been done

8/25/2021 (Permalink)

We’re always told that if disaster strikes, we are to remain calm, cool and collected, but when that time hits, it’s hard to always put those words to action. Although there is a lot of chaos in that moment, it is still very important to stay organized and calm from the beginning of the disaster to the end of the restoration. There are steps we can take to stay organized and calm during these tense times.

  • First, call your insurance agent to get the claim filed as soon as possible to get the insurance adjustor to your home.
  • Next, call SERVPRO of The Bridgewaters at 508-697-5439 to assess the damage as soon as possible and get working on the damage so it does not get worse over time.
  • Keep a binder and notepad with all of the information that you’re receiving from your insurance provider and restoration professionals. (During this hectic time, don’t rely on remembering everything just off the top of your head)
  • Last, but not least, make sure to save all receipts and documentation you receive pertaining to the incident and only give copies when requested; keep the originals.

Now that we’ve gone through the steps to do, here are some steps NOT to do when involved in this situation. 

  • Make sure not to wire any soot damage from walls, ceilings or other absorbent surfaces. 
  • Do not keep or use carpet or furniture that has been heavily damaged by the residue as this is unhealthy.
  • Dispose of any canned goods or food items that were exposed to the extreme heat.
  • Do not turn on any electronic devices until they’re thoroughly inspected by a professional to make sure there isn’t electrical damage.

Hopefully no one will ever have to go through these events, but if it does occur, these steps will help you keep that calm and collected mindset to get through the unfortunate. 

What is a Puffback?

8/25/2021 (Permalink)

A puff back is the puff of smoke and soot from a malfunctioning heating unit inside your furnace that brings gunk into your home. When a furnace works properly, it combines fuel and oxygen in balanced amounts for good, controlled combustion. The correct mix produces a steady flame and burns the fuel almost completely. The puff back happens when the mix is unbalanced. For example, when the rate of combustion in your furnace slows, but the fuel injected into the heating system remains constant, a sudden combustion can occur.

For example when a car backfires, a puff back can cause a “boom” and a big vibration. This vibration shakes loose accumulated soot in the heating system and duct work. The air stream of forced air that normally brings heat into your home instead brings these soot particles. Think of how the heat moves into all the areas of your home. The soot from a puff back will take the same path.

Residue from a puff back is usually an oily, sticky film whose base is petroleum. It has a strong smell and makes a mess that permeates everything. Because the puff back is backed up by a little explosion, these soot particles get a boost getting into the combination of nooks and crannies, propulsion and a petroleum base makes the mess caused by a puff back so difficult to tackle. Often traditional cleaning methods make the mess even worse than when you started. In some cases they also use sealants to preventing re-contamination.In most cases, an immediate response by a trained professional  is called for. 

Helpful Tips:

-Most puff back cleanups are covered by insurance

-The cost to repair the furnace would most likely NOT be covered by insurance.

-Most oil companies can also inspect and service the boiler at your property, which greatly reduces the chances of a puff back.

If you experience a puff back, call SERVPRO of The Bridgewaters at 508-697-5439, we can help!

Commercial Sewage Loss

8/25/2021 (Permalink)

Sewage damage is the most dangerous form of water cleanup. The possibility of blood-born pathogens and other contaminants is high. Should you suffer a sewage loss, SERVPRO of The Bridgewaters would like to share a few tips.

1: Advise any and all occupants that they should leave/evacuate the space.

2: Inspect for any possible hazards that might be in the environment, "I.E" electrical plugs that might be in contact with the loss.

3: Do not walk in the area of the loss to avoid cross contamination and try to clean yourself.

Let the experts help you. SERVPRO of The Bridgewaters have certified technicians that will do the following.

1: Pump out the water and sewage.

3: Remove all unsalvageable materials from from the space including carpet, pads, flooring, drywall and effected contents.

4: Set up containment barrier if need be to prevent cross contamination. 

5: Clean and deodorize the area.

When you call SERVPRO of The Bridgewaters at 508-697-5439 you can be assured that we will take care of your loss "Like it never even happened."

Don’t let the storms cause water and flood damage in your home

8/25/2021 (Permalink)

With storm season underway, there are unfortunate cases of flooding and power outages taking place all over. The humidity and flooded areas create a perfect combination and environment for mold to grow, giving you more than just flood damage to take care of. The sooner the water damage is cleaned up, the less likely there is a chance for mold to produce, leaving you with less to cleanup in the end.

Flood damage cleanup

1.     Remove furniture and upholstery to clean or repair separately.

2.     Start by using a wet/dry vacuum to get rid of as much water as possible so the water is not sitting. 

3.     Use fans to circulate air and speed up the drying process. A dehumidifier can also be used to remove the excess moisture in the air to prevent mold growth.

4.     Once the water and moisture is cleared, start cleaning and treating the carpet and flooring throughout the flooded area. Steam clean any carpeted area to properly sanitize and check the padding under the carpet to ensure that it does not need replaced. Carpet padding usually needs to be replaced when a flood occurs.

5.     Clean walls and baseboards with warm water and soap to remove any residue. Then apply bleach and water mixture to sanitize the surface. 

Water damage produced from a flood can be dangerous and cause illness due to the bacteria sitting in the water. It’s important to act quickly when it comes to flood and water damage to prevent illness and worse damage to occur.

SERVPRO of The Bridgewaters understands the importance of keeping your home happy and healthy. If you have any questions or concerns regarding mold in your home call 508-697-5439 to schedule a free estimate today!

Where Can Bridgewater Homeowners Go for Professional Flood Restoration?

7/6/2021 (Permalink)

Bridgewater Residents Can Call SERVPRO to Restore Their Flooded Homes

Is Professional Restoration Needed for Only a Small Amount of Floodwater?
The answer is always yes for calling SERVPRO. Bridgewater residential flooding always contains some amount of everything it flowed over before entering the home. The soil and other particulates can quickly stain floor trim, wall paneling, and more. Also, any water, if left standing for more than a few hours, can begin to ruin both personal and structural property.

Where Do You Start?
Our technicians begin by removing bulk water and flood damage in Bridgewater homes. This includes all standing floodwater and any trapped in carpets, behind walls, and between floorboards. After getting rid of the water, they remove all non-restorable items like carpets, soaked paper products, and then demolish and remove permanently affected structural property like drywall and other paneling if technicians find an excess of moisture.

Is It Necessary to Cut into Drywall or Other Material to Look for Moisture?
No. Technicians also use several moisture sensing devices to find water trapped in material or behind walls and ceilings.

    •    Penetrating Moisture Meters – These devices detect the moisture level in building materials with two small probes that pierce the surface to measure electrical conductivity. With special attachments, technicians can measure an item layer by layer.
    •    Inspection Cameras – These devices are excellent for checking wall cavities and examining the HVAC ductwork for moisture. Technicians use hand-held devices for small areas and larger ones, some mechanized, to fully examine the extensive ductwork in almost every home.

For more information on the tools we use to restore your home or to schedule a service visit, contact SERVPRO of The Bridgewaters at 508-697-5439 today. We are here to make the flood “Like it never even happened.”

Removing Wet Wood Plank Flooring and Subflooring in Bridgewater Homes

7/6/2021 (Permalink)

Water-Damaged Flooring Materials can be Hazards for Occupants of a House and Allow for Microbial Threats to Develop 

We do not begin water damage recovery projects in Bridgewater homes determined to implement demolition and structural repairs, but this often becomes a necessity when prolonged exposure is a concern. Our project manager assesses the damage and determines whether conventional water restoration approaches can preserve and protect exposed flooring materials as installed or if they are too severely impacted to clean and restore. For floors that can still meet the requirements for cleaning and restoration, several tools can be instrumental in removing standing water and trapped moisture in carpets and wood plank flooring, such as: 

  • Carpet Wands
  • Floor Drying Mats
  • Weighted Extractors
  • Centrifugal Air Movers 

As much as restoration is favorable, water damage repairs in Bridgewater homes are often unavoidable. With a team of general contractors available to respond alongside water restoration technicians on our team, we can establish a dryline where flooring is no longer impacted and threatened by water exposure. Saturated wood planks must get removed so that underlying subflooring can get evaluated and tested as well. While it is desirable to dry this underlayment, thorough saturation might require the removal and replacement of these elements.  

How Soon Can Flooring Get Replaced in My Home? 

Because we have contractors available on our team when disasters strike, homeowners are not waiting for a third party's availability for repairs and reconstruction. Replacing removed flooring happens seamlessly after the water damage mitigation phase completes. Through this fast transition, we can help you get back to your routine more efficiently.  

As challenging and overwhelming as water losses might initially seem, our SERVPRO of The Bridgewaters team can help with water removal techniques and repair strategies to make it "Like it never even happened." Give us a call today at 508-697-5439.

We are trained professionals in storm restoration

6/9/2021 (Permalink)

Storms occur with little warning and can be especially devastating, so you’ll need the company that you can trust to rise to the occasion. Regardless of the type of storm, SERVPRO of The Bridgewaters can handle any size disaster. 

SERVPRO of The Bridgewaters is strategically positioned to be faster to any size emergency.

An immediate response helps to minimize the damage and the cleaning and restoration costs.

Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. We arrive quickly and start the water extraction process almost immediately.

Flooding and water emergencies don’t wait for regular business hours and neither do we. Emergency water restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

In the event of a storm damage occurrence, please call us and we will be there with the help you need, 24/7/


Fire Safety Tips For Your Home

6/9/2021 (Permalink)


Many home fires can be avoided if proper fire prevention techniques are in place. In this article, we will discuss some fire safety steps to implement in your home and prevent the need for fire damage restoration.

1. The first thing that you need to do is educate yourself on the different types of smoke detectors that are on the market. There are two kinds of smoke detectors on the market, ionization and photoelectric. Ionization smoke detectors are best used for detecting the smoke that is given off from flaming fires where the photoelectric smoke detector is best for detecting the smoke particles given off from smoldering fires. The National Fire Protection Association will tell you that most deaths in home fires are due to smoke inhalation. However, since each alarm is equipped to detect different types of fires, and there is no way to determine which kind of fire will break out in a home, it is best to purchase both.

2. You need to have a fire extinguisher in your home. If a blaze does happen to break out in your home, you are probably going to evacuate and not attempt to battle the blaze, but that does not mean you should not keep a fire extinguisher in your home. The fire extinguisher is like a tool, you want to have it and better it just sits there, and you never have to use it than need it and not have it there when you need it. Sure, fire extinguishers are kind of unsightly, but if you are stuck in a fire and flames block the only exit, that fire extinguisher is going to be the best-looking thing you have ever seen!

3. Every home must have a fire evacuation plan, and you need to practice it a few times a year, especially if you have children. There is nothing more tragic than a family escaping a home fire only to have a member of the family-run back into a burning home because they think they are going to get someone who they believe to be still in there but is safely somewhere else. Make sure everyone in your family knows the evacuation plan from the home in the event of a fire and make sure everyone knows where the family is supposed to meet. Explain the value of staying at the meeting place and waiting there, and practice, practice, practice that plan.

If you are interested in learning more about fire damage restoration services call us at 508-697-5439. SERVPRO of The Bridgewaters professionals are industry leaders in fire restoration services nationwide.

Ways to Protect Your Business From Fires

6/9/2021 (Permalink)

Educate your employees about fire safety and take other steps to protect your business from the threat of a fire. 

Fire is one of the most common causes of property damage – and it can also be one of the most costly incidents for a small business. Approximately 10% of small businesses are affected by a fire, and the average cost for a fire claim is $35,000, according to a commercial insurance company.

Although modern safety regulations have reduced the risk, fire is still a major threat. To protect your business, it’s key to educate your employees on fire safety and emergency protocol, keep your workplace free from clutter, and properly maintain your equipment. These fire prevention tips can help keep your business safe:

1. Inspect and maintain fire extinguishers

Keep fire extinguishers inspected and maintained according to the local fire code and train employees on how to properly use them. Many people have never operated a fire extinguisher. Basic training can save lives during a fire emergency.

2. Install a fire sprinkler or fire suppression system

All businesses should have a fire alarm system, but you should also consider installing a sprinkler system or fire suppression system – some local jurisdictions also require these systems in commercial buildings. Both help to extinguish fires before the fire department arrives. If you’re operating a restaurant, for example, you should have a UL 300-compliant wet chemical fire suppression system, and follow the NFPA 96 standard for ventilation and fire protection.

3. Regularly clean and inspect equipment

Faulty equipment is a common cause of electrical fires. Make sure your machines and equipment are in proper working order, and switch them off when they’re not in use. Clean tools and equipment regularly to ensure they’re functioning properly and safe to use.

4. Reduce clutter

Keep your work-space as clutter-free as possible. Boxes, piles of paper, and other combustible materials can provide fuel for a fire. In addition, be sure to keep electrical appliances (e.g., microwaves, toasters, coffeemakers) away from paper or other fuel sources, and give computers and other equipment plenty of space so that air can circulate around them and they’ll stay cool.

5. Have an exit strategy

Create an emergency exit plan, and practice fire drills with your employees. Make sure emergency exit doors have proper signage and are well-lit. Employees should always have ready access to at least two exits. Regularly check stairwells to ensure that nothing is blocking them. 

Should disaster strike, call SERVPRO of The Bridgewaters at 508-697-5439.